## Check your parcel
Please check your parcel in front of the rider where possible. If anything is wrong, contact us on WhatsApp within 48 hours of delivery with photos of the product and packaging.
## Exchanges
- Wrong size or colour sent by us: we exchange it free of charge.
- Damaged or faulty item: we replace it free of charge.
- Change of mind: exchange is possible within 3 days if the product is unused and in its original packaging. Delivery charges for the exchange are paid by the customer.
## Refunds
If a replacement is not available, we refund the product price to your JazzCash, Easypaisa or bank account within 7 working days of receiving the item back.
## Not returnable
Unstitched fabric that has been cut, and earbuds or other personal-use items that have been used, cannot be returned for hygiene reasons unless they are faulty.