Privacy Policy

Last updated: July 8, 2026

This page explains what information BuddyCart.pk collects when you shop with us, how we use it, and the choices you have. By creating an account or placing an order, you agree to this policy.

Information We Collect

• Account details: your name, phone number, and a securely hashed password when you create a customer account.
• Order details: delivery address, city, and the items you order, so we can fulfill and track your Cash on Delivery order.
• WhatsApp marketing preference:whether you've opted in to receive WhatsApp updates about new arrivals and offers.
• Reviews:if you review a product you've purchased, your name and review text are shown publicly on that product's page.

How We Use Your Information

• To process, fulfill, and deliver your Cash on Delivery orders.
• To let you track your order status and view your order history.
• To respond to your questions via WhatsApp customer support.
• To send WhatsApp updates about new products or offers — onlyif you opted in at signup. You can stop these anytime by replying "STOP" to any broadcast message.

Sharing Your Information

We do not sell your personal information. We share the minimum necessary details with:

• Our wholesale suppliers and courier partners, solely to fulfill and deliver your order.
• Meta (Facebook, Instagram, WhatsApp), only for sending marketing messages to customers who opted in, and for posting public product content on our own social pages.

Data Storage & Security

Your data is stored with industry-standard encryption in transit (HTTPS) and at rest. Passwords are never stored in plain text — they are hashed before saving. Access to customer and order data is restricted to store administration.

Cookies

We use essential cookies only — to keep you logged in and remember your cart. We do not use third-party advertising or tracking cookies.

Your Choices

• Opt out of WhatsApp marketing messages anytime by replying "STOP".
• Request a copy of your data, or request that your account and data be deleted, by contacting us on WhatsApp below.

Children's Privacy

Our services are intended for adults able to place and pay for orders. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date above.

Contact Us

Questions about this policy or your data? Reach us on WhatsApp — we reply quickly.